Privacy Policy
Privacy Policy for South African Grade 12 Learners’ WhatsApp Chatbot (Fundani Bot)
Effective Date: 20/10/2023
1. Introduction
This Privacy Policy outlines the collection, use, disclosure, and protection of personal information related to the use of our FundaniBot (the “Service”) for South African Grade 12 learners (the “Users”). We are committed to safeguarding the privacy of our Users and complying with applicable privacy laws.
2. Information We Collect
a. User-Provided Information: We may collect personal information that you provide to us, such as your name, phone number, and any other information you share when interacting with the chatbot.
b. Chatbot Usage Data: We collect data related to your interactions with the chatbot, including messages, queries, and responses.
c. Device Information: We may collect information about your device, including the type of device, operating system, and device identifiers.
3. Use of Information
We may use the collected information for the following purposes:
a. To Provide Educational Services: To deliver educational content, question papers, and tutoring services based on your specific needs and grade level.
b. To Improve and Personalize the Service: To enhance the chatbot’s functionality, user experience, and tailor responses to your specific educational requirements.
c. Analytics and Research: To analyze user trends and improve our service offerings.
4. Information Sharing
We do not sell, rent, or trade personal information with third parties. We may share your information under the following circumstances:
a. With Your Consent: We may share your information when you provide us with explicit consent to do so.
b. Service Providers: We may engage third-party service providers to help us provide the Service, and they may have access to your information for the purpose of providing these services.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure.
6. Your Choices
You can choose not to provide personal information when interacting with the chatbot. However, this may limit your ability to use certain features and services.
7. Updates to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices. When we make changes, we will revise the “Effective Date” at the top of this Privacy Policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or the use of your personal information, please contact us at hello@fundani.co.za.
By using our chatbot, you signify your acceptance of this Privacy Policy. Please read it carefully and regularly check for updates.